Replies to This Discussion

Permalink Reply by ✿ Єℓмσ ✿ on November 9, 2010 at 5:15pm

And I was just about to buy something from them too.
Thanks for posting this.

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StudentPermalink Reply by Fleur de Hoops on November 9, 2010 at 5:53pm

I'm so sorry you had to go through all of that....that's horrible. It should never be that complicated. Reading what you and Jodie *Maise Hoops* have posted makes me a true believer that this company needs some work. Will avoid at all costs.

You should report them to the Better Business Bureau. And of course keep spreading the word.

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StudentPermalink Reply by MaisieHoops of *HulaHoopers.ca* on November 9, 2010 at 6:12pm

Yup, that's me! Awful awful awful!! I sent an email to them a couple days ago, I even posted a bit of the email to my journal on here and I have not had a response yet. It is nothing but hassle and pain. Kattitude, I feel your pain. Between my birthday present and the "discount tape" I purchased, over $200 has gone to them and all I have now is a hoop that is finally weighted properly but seems to cut out, four batteries for the hoop, and three rolls of tape... one of which is the worst tape I've ever used (see the no backing, mirror tape thread I posted the other day) and the other tape is far from perfect.

When profit > care there is a problem. Some where, their priorities got messed up and us customers are stuck suffering. I was hesitant to speak out at first, but I'm not now. At one point I was told to take the weird discount tape swimming in a pool to help take the "slime" off. Huh???

I'm with ya!

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Permalink Reply by IrisTheVirus on November 9, 2010 at 6:04pm

Oh poop, I'd just ordered the Fire wand from them ( http://www.trickconcepts.com/Fire-Wand-P163C77.aspx ) and I bought it specifically because one of the co-creators of flowtoys.com endorsed the product. (A competitive product even, mind you!)

I hope to not have the same experience. I'd heard bad things about the hoops, but I didn't realize that the fire toys were subject as well. At the same time however, their price point is MUCH lower than a lot of other manufacturers/distributors so perhaps you get what pay for to some degree.

Perhaps I shall post a review when I get my wand. Hopefully I won't have any issues as your customer service experience sounds truly terrible. Thank you for your post however, in case I have to navigate their customer service myself. I'll feel much more prepared but it sucks that it's at your expense!

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Permalink Reply by Ron Starr on November 9, 2010 at 7:25pm

It's too bad that this can happen. As a hoop maker, I wouldn't want to know that my customers are not satisfied. The only reason to be a hoop maker is if you have pride in your product, since you can't really get rich from it. It's sad that they can lure people in with low low prices but then you get what you pay for.

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Permalink Reply by Kattitude on November 10, 2010 at 3:21am

Thanks to everyone about your support on this, it makes me feel a lot better! x

Maisie it seems like you've had a particularly bad time with them i feel for ya hun!

Spinderella, ive just looked up the Better Business Bureau and they seem to be based entirely in the USA. I am an online customer based in the UK so im not too sure if i can report them :-(

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Permalink Reply by Jaz on November 15, 2010 at 6:14am

Dear Members of the Fire Community:

I would like to apologize on behalf of one of our clients who goes by the blogging name "Kattitude", specifically the post dated November 9, 2010 at 5:10pm in All Things Fire .

Suffice it to say that this particular client is very disgruntled and is posting on every fire-related forum she can access. Simply put, she has asked for a refund, but refuses to return the products. We have done everything within reason to satisfy this client, to no avail.

Trick Concepts prides itself on its high quality products, integrity and reputation. As it is not our policy to engage in public displays of confrontation, if you are interested in reading the details of "Kattitudes" claim, you may do so here:

Click to view our detailed response.

Thank you again for your indulgence and continued patience in this matter.

Scorch
Co-Owner, Trick Concepts, Inc.

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StudentPermalink Reply by Sunshine Designs on November 15, 2010 at 6:29am

this is why I really can't stand seeing posts like this in here.

People there are always 2 sides to every story and in most cases both sides hardly ever match up.

I wish I didn't have to read these things, I think they are better for journals, personal blogs and such. Yes we all have experiences as buyers and sellers. Some good some bad.

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StudentPermalink Reply by Noora on November 15, 2010 at 8:04am

I agree with you Sunshine. I think it is sad whenever a buyer has a bad experience with the seller, but I also think it's a little childish to start trashing them. Especially when one has only bought one product from them. How can you say that "all equipment" is bad quality when you've only tried one?
Personally I have nothing bad to say about TC. I was very satisfied with my LED-hoop and I've had zero problems since I got it 6 months ago.

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Permalink Reply by Kattitude on November 17, 2010 at 3:58am

Sunshine Designs and Noora I thank you for your commments.

However you need to understand that this isnt so much about the product as the customer care (or lack of it) i received from Trick Concepts. If they had actually apologised in the first place for the fact that I was very unhappy with the quality of there products as i didnt think they were worth over $100 and offered the returns label t(hat they eventually offered me about a month ago), or if they had responded quickly or with compassion to my distress, then this thread would not exist! What i received were badly written emails from someone who didnt seem bothered to read mine properly as I had to go over the same points again and again before they understood.

And as i said in my original post, they ignored my emails for months and didnt respond until i started 'trashing' them ,as you say, on forums.

And about this 'trashing', i have explained the story without emotive language, expect for that one note of exarsperation that a returns label was offered so late on in the situation. It was only when i started telling onlines communities about what had happened that they started to return my emails again.

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Permalink Reply by VoodooHulaHoops* on November 17, 2010 at 2:34pm

Regardless, TC do say that they sent you an email saying they would refund the full amount. Even though it was a mistake, I feel they should refund it since it was their mistake not yours and a mistake that messed you around a bit. That is bad customer service.
It is a shame that threads like this exist, but it's sometimes good that they do. For both the consumer & company it's good to know what's working & what isn't. The thread/s do seem to be fairly balanced between happy & disgruntled customers anyway.
Maybe the review section needs to be a bit more prominent though?

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ModPermalink Reply by SaFire* on November 16, 2010 at 2:17pm

Thank you.

This is why the LED and Fire hoop review sections exist. So that when people want to purchase they can seek out a review, rather than having this type of thing invade on our conversations.

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