I love your prods Jaz & Scorch. 90% of all my fire gear is through you guys...and I have a *lot* of fire gear. ;)
ditto...ive had issues with the LED i got from them a year ago and im kinda bummed because in jan it will be at the end of its one year warranty which means if it craps out again im on my own which sucks. i had the battery charger die, then the battery got fried, then the hoop itself crapped out and i had to send it back for repair. the shipping charges were on my dime which sucked, but they were helpful. when i called though to inquire about the status of my LED being fixed they told me it was shipped out that day and wouldnt provide me with tracking info. after a week i didnt see it so i called again and the same lady told me it was going out THAT day. i was kinda pissed at this point because i shipped it out 2 weeks prior telling them i needed it for a show...i didnt appreciate being lied to :(
Personally I have been at the receiving end of poor quality service and products--not by Trick Concepts, I have nothing of theirs I should point out--and I understand how difficult it can be to get the answers you need. Sometimes all it takes is an apology or an acknowledgment of your issue... that's it!
I think posts like this one are appropriate. It keeps businesses accountable. The best advertising a business can get is by word of mouth, and sometimes that is all we have as power as consumers.
Scorch and Jaz are cool folks who care about their customers and the firespinning community.
i read this last time you post this and i still think what they pulled was bs!!
I understand what your saying. I ordered a hoop from trick concepts and it wouldn't work for the first while. Something to do with the batteries. They sent me two different chargers which both didn't work. When that didn't work I manged to call and I got to speak to a very helpful girl. I was on the fence about asking for my money back or getting a new one. I just wanted a decent hoop. At the time I didn't have another 100 to spend on a hoop, so trick concepts is what made an LED hoop available for me to buy.
Ended up I sent the broken one back and I called and told them the tracking number and she shipped it to me right away.
They have area's they need to improve on. They are like the Walmart of hooping. You go to wallmart because its cheap not because they have the best products or the most amazing customer service.
Trick concepts provides affordable toys, if having a few mix up's with them isn't your style then save your money and give it to someone like comic rob or holistic. They both have spectacular hoops and customer service.
one of the things that I love about the hoop community is how loving and accepting we are. I don't see that changing just because someone got a crappy hoop. A year from now I'd rather say I had a bit of understanding, took respounsibilty for my part in the situation and showed some love in the end.
Twirl the love around hoop ladies.
a friend of mine was hooping with her LED hoop the other day and dropped it. when she did, it went off and the only way it would come back on is if the battery got pushed BY HAND into the part that its supposed to connect with to keep the hoop on. Not only that, but the green LEDs in her hoop were faulty to begin with...they were supposed to be solid LEDs and they barely stay on. The hoop is only a couple months old....
Not the best quality if you ask me...