everyone I know who has ordered from Trick Concepts has had problems! All of their hoops broke within the first month of buying them. Personally I would rather spend the extra 75 bucks and get a cosmic hooper hoop! Rob is awesome, he is so nice and makes the best hoops! I have a rainborion from him with meteors and it is amazing, i love it! I am ordering a psi hoop from psi hoops and patrick has been so great with helping me choose which hoop. He emailed a bunch of suggestions and really knows his stuff. I definitely DO NOT reccomend Trick Concepts either, their hoops are cheaply made and break so easily! Hoopers be warned!
Yeah after reading what Jaz posted on the website about the whole thing, I still think you should have received the full refund. They gave you very poor service and I don't think Id ever make a purchase from them again.
That's really a bummer to hear! My boyfried purchased an LED hoop through them last year for me for Christmas. I do recall him being frustrated that they never responded to his emails regarding shipping time. But I LOVE MY HOOP! Extrememly sturdy and well made...the battery has gone through multiple charges and still does wonderful! It's taken multiple crashes from my not-so-careful friends and you can't even tell. 32 beautifully bright LED, which is a high count for the price you pay. Just had to give my positive feedback on the hoop (not necessarily the customer service!), though this is the only purchase I've made through them. Sorry your experience was so negative!
A very helpful review, Kattitude. Thank you for your input, and I am sorry that you had such a horrible experience. I am in the market for a workhorse fire hoop, and I am thankful that I came across your posting during my search!
I've had problems with Trick Concept's customer service as well. =-(