Hi Lovely Hoopers,

this is basically a re-posting of my previous complaint. For the two or so hours it was up I had 6 responses saying that they had either had bad experiences or had heard or tem or worse; both!

Trick Concepts have given me a great dela of stress and i have tried to explain the situation in the most calm and subjective way possible, but if you pick on any strife then it has seeped in due to there being so much of it in the first place! please excuse me if you feel like this. I really feel that Trick Concepts needs to sort these problems out as I am not the only person to suffer from there lack of professionalism.....

In late April (27th) of this year myself and my friend placed an order from Trick Concepts for two sets of fire fans.

When the fans arrived one set broke as soon as we started using them and we noticed that all the welding on them was very poor. It was lumpy, on some points there was not enough solder in the correct places for the connection to hold properly and on one connection the solder had been filed away so much that the integrity of the whole spoke was compromised.

So I emailed Trick Concepts informing them and offered to send the fans back. As the welding was bad on both sets of fans we did not want a replacement, just a simple refund. I contacted them on the 19th May which is clearly within the 60 day return policy to complain and ask how i could get a refund.

There were many emails that bounced backwards and forwards as Jaz from Trick Concepts didnt seem to understand that we did not want a replacement. I sent him photos of the poor quality welding and weak connection to show him the problems. I boxed the fans up and took them to the post office and found out how much it would cost to return them with the correct insurance for how much the fans had cost. I emailed Jaz to inform him of the postage costs and requested that Trick Concepts pay for the return of the fans.

Jaz then said that they would not pay for any postage.

Some time passed and finally i got response from Trick Concept saying that as they wouldnt pay for postage I could keep the fans and that they would refund me $250 dollars. They said that they would send a cheque, great problem solved right?

No.

Then they started ignoring me.
They didnt send a cheque.

About two weeks ago my friend finally snapped and started posting on Facebook informing everyone of what they had done.

Finally Jaz emailed back! and have sent a cheque, but only for half the price, $125, saying that he knew nothing about the email in July clearly stating that they would pay us the cost of both sets of fans; $250

He has also said that we contacted him outside of the 60day returns policy, which as you have clearly seen for yourself is wrong and that he didnt understand why both orders were together when it was only one order!

At this point another lady called Pamela from Trick Concepts emailed and asked if I wanted a returns label, why they didnt tell me about this months ago i will never know!

I have never had so many problems with an online company before, they have made me angry, upset and I will never buy anything from them again.

To summarise:

Dont order any equipment from Trick Concepts
It is poor quality
They will not refund you
They may ignore you
They may lie to you
They are incompetent
It will cause you more stress and problems than what it is worth.