Replies to This Discussion

ModPermalink Reply by Martika* of MartikasMysticDesign on June 21, 2012 at 7:00pm

It could be the battery or charger issue, does your hoop turn red before it shuts off?

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Permalink Reply by Carly Roseanne on June 21, 2012 at 8:38pm

no it didn't. I did try all the batteries and they all work but so did the last one at first. I will hoop with all of them for longer tomorrow and see if the hoop keeps working after a while of jostling. Thanks for your reply!

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ModPermalink Reply by Martika* of MartikasMysticDesign on June 21, 2012 at 9:14pm

I have a spectrum for a while now and have not experienced any problems. I think if it's not the battery or charger then something is wrong with the wiring/LEDs. Sometimes with a string of lights if one light bulb is broken or not working properly the otheres will not but I don't know much about LED light to really say for sue. I'd ask for a brand new hoop, newly constructed hoop rather than the same hoop back.

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Permalink Reply by Carly Roseanne on June 22, 2012 at 7:51am

I emailed them and told them the situation, I'm really hoping they either send me a replacement or just refund my money. It does seem like it's a wiring issue so I'm going to hoop with all of the batteries in (they sent me 4) today for a while and see if it holds up. It's just the one battery that won't work now so I really don't know what's going on.

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Permalink Reply by derple on June 23, 2012 at 11:00am

You said you're going to hoop with all of the batteries in.  Do you mean all at the same time?  Or one battery at a time?

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Permalink Reply by Carly Roseanne on June 23, 2012 at 11:37pm

Oh God no, not at the same time. One at a time of course. It's seems to be working fine with all the other ones, I'm going to give it some time.

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Permalink Reply by derple on June 24, 2012 at 3:29pm

Oh cool sounds like the hoop works.  Time to take video :D

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Permalink Reply by Carly Roseanne on June 24, 2012 at 9:21pm

yes I do believe it is working, I think it was just a problem with that first battery :)

 

Ohhhhohoho, soon my friend a video will be born. Very soon :3

 

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Permalink Reply by Jackie Maxwell on June 21, 2012 at 8:26pm

i never had my moodhoop crap out on me. I got it in January and it broke in May, but the tubing cracked not anything innerworkings. I paid to have it re-tubed and they sent it back pronto.... but when I got it back they had sent me the wrong hoop! Agitated I emailed and they paid for return shipping and got me the correct hoop, and all of this was done in less than 2 weeks. They're really fast and helpful just shoot them an email they'll get it taken care of. it sounds like something isn't connected right in your wiring. or like martika said a battery issue. Make sure your battery is in correctly.... I put mine in backwards once and my hoop would turn on and then quit working as soon as I moved it, so I checked the battery and voila it was fine. either that or its something with the spectrum hoop its suuupr pretty but I have a lotus.. dont know if that makes a difference or not.

 

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Permalink Reply by Carly Roseanne on June 22, 2012 at 7:52am

haha, I didn't even have enough time to take my battery out after I put it in the first time! So it was definitely in correctly. I didn't even have enough time to drop it, lol. I will see what they say on Monday I know they're closed on the weekends so I'll update you guys then.

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Permalink Reply by Jade Lilian White on June 21, 2012 at 9:50pm

That sucks. I think you should ask for a refund if the product doesn't work it doesn't make sense to pay for it. Don't they have a warranty?

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StudentPermalink Reply by Jessica on June 22, 2012 at 9:53am

unless it's changed recently, all hoops have a 6 month warranty, but even after that they'll do everything they can to help!

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