"Most of you review is consistent with what we hear, particularly from last summer. The Helix is easily the brightest smart hoop available and people love the power and ease of customizing the patterns in the software. The new presets…"
"I guess you weren't one of the many customers that waited 4-6 months for a Phoenix then. Some of my personal friends were. Jeremiah (Hoop Daddy) seems like a really cool guy, works hard, and he makes a good hoop. Some people…"
"I can agree with this, Jessica. This thread has indeed quite clearly turned into a "support" thread instead of a "review" thread. In fact, this seems to have happened last summer when we were having trouble keeping up…"
"Even though this is far from a proper location for official support I personally make an attempt to communicate, explain, and offer further assistance for the community here as well as other online hoop communities. I do this as frequently as…"
"Throughout the past several months we've been surprising people and shipping 95% of Helix orders out in less than half of the estimated wait time displayed on our site. We recently hit a snag because of a supplier delivery issue outside…"
"The information we provide is that the Helix is fully compatible with MacBook computers for those that own them. We've fully tested, support, and even personally use MacBook Pro laptops to customize the Helix using the included software.…"
"Thanks for posting this and it's very interesting to read everyone's opinions on this. To provide a bit of back-story we received an unsolicited message from the casting associate on our Facebook page. We weren't given any…"
"Wow, thanks for pointing this out to me Jessica! This does seem to be a bit of an oversight where the website doesn't very accurately describe the functionality of the Helix.While you are able to change the first pattern in a mode to be…"
"While we are still feel your situation was unfortunate, Nicole, we simply were unable to repair your Helix that was sent back to us broken in half, full of water, and completely destroyed. The product was never designed to survive those…"
"Single LEDs can have individual color cells inside them break from shock that can occur when hooping, particularly with aggressive styles and breaks or when the hoop is dropped or hit. This type of blemish, just like scrapes and dings, can…"
"Hi Michelle!I just noticed this post so I wanted to poke my head in and say hello. If you have any particular questions about the hoop feel free to shoot us a message at http://www.proton-labs.com/contact. We have quite a few sizes in…"
"Regrettably we did experience overwhelming demand upon the launch of the Helix last spring that left our very small team reeling and lacking the tools to effectively manage communication with the community. Managing the thousands of messages…"
"Hi Kaitlyn,I just wanted to take the time to point out that the reason we don't change the size of the Helix is because of the pentaradial symmetry used for perfect balance in the hoop. Each size has its own unique spacing of the…"
"We made a post on Facebook on January 22nd to let everyone know we had a limited number of models in stock for immediate shipment. We specifically noted that they were only available on a first-come first-serve basis and that we didn't…"
"Isabel's advice is very solid and is very much in line with all of our testing and experience. Polypro isn't a bad material and it serves many well depending on their hooping styles. However, we too actively recommend HDPE to…"
hi! craig im having issues with this helix hoop i ordered. it took the money out of my account sent me a receipt but when i sign in on your site and go to order history it tells me 0 orders. please message me so we can talk, thank you.
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