"I as well have had countless issues with the hoop and the company. I purchased in May, received my hoop 16 weeks later. I understand there was a long wait which was an annoyance but not the issue. Used it once, and it malfunctioned due to the…"
"Proton Labs finally emailed me today after two weeks, said they had a hiccup in communication but my hoop has been repaired and was shipped out today. I'm so relieved! but I also wish I had never purchased from them, not worth all the stress!"
"I am shocked by these "horror stories" about the hoops and all the issues. I have had an atomic hoop for going on a year and a half and I have used it quite a bit. It has never malfunctioned and my custom order came…"
"i might need to send mine back too. i also rarely use it and one day it just turned off and wouldn't turn back on. i talked to someone outside of proton labs who helped me turn it back on, but i'm scared it will happen again. i havent…"
"Samantha... I've had nearly the same experience. Received my 2 Helix hoops broken already... spent 800 Dollars, sent them back a few weeks ago and haven't heard back from them, even though I sent several emails... Seems like they're…"
"So I sent my hoop in for repair last week, as it stopped turning on out of no where after owning it for 2 months and rarely using it except at home.. FedEx tracking says it arrived on Saturday and Proton Labs previously informed me that they would…"
"Yes, it takes a very long time for Craig to respond. I feel for you. My hoop failed again. The first time he did eventually make good on his warranty and he even offered me a couple of choices for how to best resolve the…"
"Well, LONG story....
Yes, I finally got in touch with him. He and I came to an agreement. I sent my hoop back at MY expense, I might add, and he repaired it and returned it to me. I gave him the deadline for my last performance of…"
"So today I filed a dispute with PNC bank and visa against Proton Labs for my defective hoop. I didn't want to, but it's been weeks and if they have the time to post on facebook, they should have the time to return emails. I got my Helix a…"
Hey! I usually post on my hooping Facebook or on Meetup when I'm going to be out hooping. I have a mobile PA and a bunch of hoops I bring out with me to a park in the area. :) Would love to make more local hoop friends! :D